Doorway

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Privacy Policy

Last updated: [EFFECTIVE DATE]

This Privacy Policy explains how Freedom Eagle Realty (“Freedom Eagle Realty,” “we,” “us,” or “our”) collects, uses, and shares information in connection with the Doorway platform and related services (the “Service”). By using the Service, you agree to this Policy.

1. Information We Collect

  • Account information: name, email address, password (stored hashed), and, if you sign in with a third-party provider (Google, Apple, Microsoft), the basic profile and verified email that provider shares with us.
  • Contact information: your email address and phone number, which we use to verify your identity and to send the communications you have consented to.
  • Professional information: your real estate license number and state, license documentation, self-reported brokerage and supervisor, and the bio details you provide at sign-up (such as experience, areas of practice, and referral preferences).
  • Referral information: information about referrals assigned to you, including related client contact details, status updates, and communications.
  • Usage and device information: log data, device and browser information, and similar technical data generated when you use the Service.

2. How We Use Information

  • to create, verify, review, and administer your account;
  • to operate the Service and assign, route, and manage referrals;
  • to send account-related and referral-related communications by email and SMS that you have consented to receive, and to verify your contact information;
  • to maintain security, prevent fraud and abuse, and comply with legal obligations; and
  • to improve and develop the Service.

3. SMS / Text Messaging

If you opt in, we send SMS text messages related to your account and your referrals (for example, verification codes, referral assignments, and status updates) to the mobile number you provide. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for help. You can also manage your SMS and email preferences from your account at any time. Opting out of SMS will not remove you from essential, non-promotional account notices sent by other means.

We do not sell or share your mobile phone number or your SMS opt-in/consent with any third parties or affiliates for their own marketing or promotional purposes. Phone numbers and consent are used only to deliver the messages described above, including through our messaging provider as described in “How We Share Information.”

4. Email Communications

We send account and referral emails through our email provider. Non-essential emails include an unsubscribe mechanism, and you can manage your email preferences from your account. We may still send essential, transactional messages (such as security or account notices) that are necessary to provide the Service.

5. How We Share Information

  • Service providers: we share information with vendors who process it on our behalf to operate the Service — for example, our SMS provider (Twilio), our email provider (SendGrid), and our cloud hosting provider (Google Cloud) — under contracts that limit their use of the information to providing services to us.
  • Within the referral workflow: referral and communication information is shared with the administrators and parties involved in servicing that referral.
  • Legal and safety: we may disclose information to comply with law, enforce our agreements, or protect the rights, property, or safety of Freedom Eagle Realty, our users, or others.
  • Business transfers: information may be transferred in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We retain records of messaging consent and opt-outs as needed to demonstrate compliance.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Your Rights and Choices

  • Messaging preferences: opt in or out of email and SMS at any time from your account, or reply STOP to SMS messages.
  • Access, correction, and deletion: depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. Contact us using the details below to make a request. [Confirm specific state-privacy rights — e.g., applicable CCPA/CPRA or other obligations — with counsel.]

9. Cookies

We use cookies and similar technologies that are necessary to operate the Service, such as keeping you signed in. [Add details if analytics or non-essential cookies are introduced.]

10. Children’s Privacy

The Service is intended for licensed professionals and is not directed to children under 18. We do not knowingly collect personal information from children.

11. Third-Party Links

The Service may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice.

13. Contact

Questions about this Policy or your information? Contact Freedom Eagle Realty at [PRIVACY EMAIL] or [MAILING ADDRESS]. See also our Terms of Service.